Ioannis Bellos

George Mason University Costello College of Business Faculty Ioannis Bellos

Masters of Business Administration (MBA) Program Director
Additional Roles: Associate Professor, Information Systems and Operations Management; Dean's Scholar

Contact Information

Email: ibellos@gmu.edu
Phone: (703) 993-1788
Office Location: Enterprise Hall 150
Office Hours: By appointment

Personal Websites

Ioannis Bellos

Biography

Dr. Ioannis (Yannis) Bellos is an Associate Professor in the Information Systems and Operations Management Area at the Costello College of Business, George Mason University. His research interests are found at the intersection of sustainable and service operations with an emphasis on innovative business models. His primary focus has been on service-based business models shaping what is known as the sharing and access economy. The novelty of these business models lies in the fact that customer value is linked primarily to the product “use” rather than the product. He also studies the emerging practice of service design as a managerial discipline. Prof.Bellos’ work has appeared in book chapters and leading journals, including Management Science, Manufacturing and Service Operations Management, and Production and Operations Management.

Bellos teaches Operations Management to Executive MBA, MBA, and undergraduate students. He was voted as MBA Faculty of the Year by the Classes of 2017, 2020, and 2021. In his executive education teaching, Bellos focuses on helping organizations understand what value they are creating and how they are creating that value as a means of achieving operational and service excellence. In addition to the George Mason University Costello College of Business, he has taught at the Georgia Tech Scheller College of Business and the University of Cambridge Judge Business School.

He is an active member of the Institute for Operations Research and the Management Sciences (INFORMS), the Manufacturing and Service Operations Management Society (MSOM), and the Production and Operations Management Society (POMS). He has served the Operations Management community by organizing mini-conferences, workshops, conference tracks and student paper competitions.

Bellos received his Ph.D. in Operations Management from the Scheller College of Business at Georgia Institute of Technology. He also holds a Diploma (M.Sc. Equiv.) in Mechanical Engineering from the Aristotle University of Thessaloniki, Greece.

Research Interests

  • Sustainable Operations
  • Service Design and Service Operations
  • Sharing and Access Economy
  • Innovative Business Models
  • Servicizing

Education

  • PhD - Operations Management, Georgia Institute of Technology
  • Diploma (M.Sc. Equiv.) - Mechanical Engineering, Aristotle University of Thessaloniki

Research and Awards

Publications

  • Bellos, I., and S. Kavadias, 2020, “Service Design for a Holistic Customer Experience: A Process Framework,” Management Science, 67(3), 1718-1736.
  • Bellos, I., and S. Kavadias, 2019, “When Should Customers Control Service Delivery? Implications for Service Design,” Production and Operations Management, 28(4), 890-907.
  • Bellos, I., M. Ferguson, and L. B. Toktay, 2017, “The Car Sharing Economy: Interaction of Business Model Choice and Product Line Design,” Manufacturing and Service Operations Management, 19(2), 185-201.
  • Agrawal, V., and I. Bellos, 2017, “The Potential of Servicizing as a Green Business Model,” Management Science, 63(5), 1545-1562.
  • Agrawal, V., and I. Bellos, 2016, “Servicizing in Supply Chains and Environmental Implications,” in Environmentally Responsible Supply Chains: Opportunities and Challenges, Atasu, A. (Ed.), Springer Series in Supply Chain Management Vol. 3, pp. 109-124.
  • Bellos, I. and M. Ferguson, 2016, “Moving from a Product-Based Economy to a Service-Based Economy for a More Sustainable Future,” in Sustainable Supply Chains, Bouchery, Y., T. Tan, J. Fransoo and C. Corbett (Eds.), Springer Series in Supply Chain Management Vol. 4, pp. 355-373.

Awards

  • Distinguished Mentor, Faculty Mentoring Communities (FMC) program, George Mason University, Fall 2021-Spring 2022
  • Faculty of the Year, MBA Classes of 2017, 2020, and 2021, School of Business, George Mason University, 2017, 2020, and 2021
  • Nominated for the 2021 George Mason University Teaching Excellence Award, George Mason University, 2020
  • George Mason University "Thank a Teacher" Recognition, 2020
  • Dean’s Scholar Award in recognition of outstanding contributions in research, teaching, and service, School of Business, George Mason University, 2020
  • Faculty Outstanding Service Award, School of Business, George Mason University, 2020
  • Nominated for the Outstanding Contributions to Teaching Award, School of Business, George Mason University, 2017
  • Nominated for the Career Connection Faculty Award, George Mason University, 2016
  • Nominated for the Outstanding Contributions to Teaching Award, School of Business, George Mason University, 2015
  • INFORMS ENRE Section Young Researcher Prize, Runner Up (Second Place) for “The Potential of Servicizing as a Green Business Model,” 2014
  • Best Student Paper Award for “The Design Challenges of Experiential Services,” POMS College of Product Innovation and Technology Management, 2012<
  • Finalist for the Georgia Tech CETL/BP Outstanding Graduate Instructor Award, 2012
  • INFORMS Service Science Section Best Student Paper Competition, Honorable Mention for “The Design Challenges of Experiential Services,” 2011
  • Georgia Institute of Technology “Thank a Teacher” Program Certificate, 2011

Media Clippings

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