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HarrisLoftus, PLLC, a multi-state financial services law firm, seeks talented and diligent para professionals to join our growing team. Our law firm is fast paced, and we are looking for energetic, motivated and dynamic individuals. You will report to our Operations manager and work on assigned internal accounts and other tasks. You will meet with team members to reach and exceed the monthly goals. We show our team members our appreciation by offering great benefits, competitive pay, bonuses, and growth opportunities.
Job Description:
- Receive inbound and make outbound calls to and from consumers.
- Negotiate repayment plans for consumers to meet and exceed monthly targets
- Successfully manage assigned accounts and complete daily, weekly, and monthly work goals
- Provide clear and concise information to consumers
- Follow up with consumers as needed
- Organize and work with confidential files, detailed records, maintain forms, and respond to correspondence.
- Proficiently use a computer to enter, access and retrieve data.
- Must pass the FDCPA knowledge test and other testing requirements. (Paid training provided)
- Communicate with clients, court clerks, process servers, and other businesses as needed.
- Perform basic office duties, such as: faxing, copying, printing, etc.
- Must adhere to strict collection policies and procedures.
Job Qualifications:
- College students are strongly encouraged to apply.
- High School Diploma or equivalent is required.
- Collections, Recovery or Sales experience (call center experience is a plus)
- Strong written and verbal communication skills
- Bilingual or Spanish speaking is highly desired.
- Reliable transportation, with valid driver’s license and vehicle insurance.
- Regular attendance and punctuality expected.
- Attention to details, organizational skills, time management, and critical thinking are necessary.
- Comfortable making phone calls, operating a computer and other office equipment
- Proficient in using data bases, spreadsheets, forms, and email (MS Office and Outlook experience preferred).
- Excellent problem-solving skills and handling of complex situations.
- Ability to work well under deadlines, stressful situations,
- Maintain composure with consumers in all situations
- Candidate should be self-motivated but able to work in a team setting when necessary.
Please send cover letter and resume to: shannonkelley@manassaslawfirm.com